To book any service with us, we require a non-refundable 50% of total event as retainer fee to secure your date and start project design and planning. The remaining 50% balance must be fully paid between 15 to 3 days before the event date, and a minimum of $100 damage deposit fee will be added to the invoice. This last fee is fully refundable unless there is any damage/loss to our items during your event, which will then be charged according to commercial value or according to the cost of professional cleaning in case of stains and such.
In regard to cancellations:
Rescheduling for non-weather reasons:
Cancellations up to 7 days before event date: we cannot make a refund of the retainer fee paid when service was booked, but we are able to apply 100% of it as credit to reschedule the service for a different date. Cancellations within 6 to 2 days before event date: we cannot make any refunds, and even though we are able to reschedule the service for a different date, only 50% of the retainer fee paid will be applied to the new booking. Same day cancellations and no-shows (non-related to bad weather): All monies paid toward the event will be forfeited except for the damage deposit, which will be returned to the client as usual.
Rescheduling due to Weather:
We will keep track of weather in the week prior to the event and we will notify you, at our sole discretion, on the day before the event date if weather is looking bad and we think we will not be able to set up so you can make a decision. In all bad-weather cases, we can move the event to an indoor location of your choosing. To reschedule the event due to weather, you must let us know at least 3 days before event date and will be set for any available date within the next 3 months from the original event date, at no additional cost except for third-party vendor fees. If new date is more than 3 months away from original, a re-scheduling fee will apply.
If you wish to weather-cancel and give us notice up to 72 hours before event time: We cannot make a refund of the initial booking retainer fee paid but any other payments made after that will be refunded with the exception of any third-party vendor fees that we had managed up to that moment.
If you still wish to weather-cancel and give us notice within the 72 hours prior to event time: We cannot make any refunds and you forfeit all monies paid towards the event except for the damage deposit, which will be refunded as usual.
