Question 1

What is your cancellation and rain policy?

Accepted Answer

To book any service with us, we require a non-refundable 50% of total event as retainer fee to secure your date and start project design and planning. The remaining 50% balance must be fully paid between 15 to 3 days before the event date, and a minimum of $100 damage deposit fee will be added to the invoice. This last fee is fully refundable unless there is any damage/loss to our items during your event, which will then be charged according to commercial value or according to the cost of professional cleaning in case of stains and such.

In regard to cancellations: 
Rescheduling for non-weather reasons:
Cancellations up to 7 days before event date: we cannot make a refund of the retainer fee paid when service was booked, but we are able to apply 100% of it as credit to reschedule the service for a different date. Cancellations within 6 to 2 days before event date: we cannot make any refunds, and even though we are able to reschedule the service for a different date, only 50% of the retainer fee paid will be applied to the new booking. Same day cancellations and no-shows (non-related to bad weather): All monies paid toward the event will be forfeited except for the damage deposit, which will be returned to the client as usual.
Rescheduling due to Weather:
We will keep track of weather in the week prior to the event and we will notify you, at our sole discretion, on the day before the event date if weather is looking bad and we think we will not be able to set up so you can make a decision.  In all bad-weather cases, we can move the event to an indoor location of your choosing.  To reschedule the event due to weather, you must let us know at least 3 days before event date and will be set for any available date within the next 3 months from the original event date, at no additional cost except for third-party vendor fees. If new date is more than 3 months away from original, a re-scheduling fee will apply. 
If you wish to weather-cancel and give us notice up to 72 hours before event time: We cannot make a refund of the initial booking retainer fee paid but any other payments made after that will be refunded with the exception of any third-party vendor fees that we had managed up to that moment.
If you still wish to weather-cancel and give us notice within the 72 hours prior to event time: We cannot make any refunds and you forfeit all monies paid towards the event except for the damage deposit, which will be refunded as usual.

Question 2

What is the minimum budget for an event?

Accepted Answer

The budget depends on the type of event, the scope of luxury and detail and the final number of guests you'll have.   You can expect your investment to start at $400 +fees & delivery for a Picnic for 2 guests, to a custom quote starting at approximately $20,000 for a full-luxe, full-service event planning and design service.

Question 3

What is the difference between a Service and a Experience

Accepted Answer

A service is an event and everything else that we can do for you based on your custom, specific needs and requests; upon booking you choose the decor theme, the date, the time and the place and we'll provide advice on the styling design and will do the production of the event.

An experience is an event that we design and create based on our own ideas. We choose theme, time and place and we'll sell tickets on our platforms for the general public to participate by purchasing tickets.
The only experience with a minor exception is the picnic with alpacas, where you are able to choose the theme and decor and you will also be presented a few different time slots which you can select from.

Question 4

How do I book a Service or Rental?

Accepted Answer

First, browse our ample service offerings. Then, head to the "Book" page and fill out the form with all your selections.  We will answer your request by email in the next 24-48 hours confirming availability. If you agree with the proposal, you'll receive an invoice to pay 50% non-refundable retainer fee which is necessary to secure your date and start project. Once you pay the retainer fee, your event has been booked!

To book a service, visit our "Book" page. To book a rental, do so on our "Rentals" page; and for experiences, visit our "Experiences" page where you will find detailed information about each one available.

Question 5

How do I join a Experience?

Accepted Answer

Please visit our Experiences page to see which ones are available and their times and places.  If you are interested in joining any of those, follow the prompts to purchase tickets.
In the Picnic with Alpacas, please fill out the form at the end of the info page and we will send you availability confirmation and a personalized quote.

Frequently Asked Questions

Ready to start planning your event?